*There are certain do’s and don’t for the skincare professional but what about the client who crosses client boundaries by their constant late or no show patterns. Yes, aside from it being quite annoying it also affects your income for the day. The time slot that the client didn’t show for could have been occupied by another. What do you do?
1. Have everything in writing! Seeing is believing. Make sure that you inform your client of the spa policies upfront! You can do this during the consultation and begin with your policies first. Don’t make the list a mile long just the specifics such as payments, cancellations, refunds and lateness and include fee. Your time is valuable and you need to be clear on this fact so advice client upfront (gently) for a successful business relationship.
2. Sometimes our clients need a little help: Create a space during your day to either text or call clients reminding them of their visit. Online communication or online booking is also quite common this days in service business.
3. Of course, if you run late and client is waiting it’s best that you offer a free service. Your reputation is just as important as your time. Remember that you are building a history: skincare professional and client alike.
4. Respect works two ways and you need to gently set your spa policies from the very beginning so that there are no misunderstandings.
Continued Success to you!
*Complete message on today’s podcast.
Cieloscent Network :Connecting To Body, Mind And Soul
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Thank you for joining me on today’s Podcast: How To Communicate Your Policies To Clients.